Ecommerce is conversion made easy
With wider reach comes steeper competition. Consumers have greater freedom to compare products and prices, and so the emphasis on providing outstanding customer service is greater than ever. Use this platform as an opportunity to stand out from your competitors. We will work with you to develop a checklist of your tasks and iron out all the wrinkles before the launch, to ensure your customers enjoy a smooth experience from beginning to end.
Whether you are starting up a retail site from scratch, or wish to supplement the sales of your brick and mortar store, the world of ecommerce can be a labyrinth for the uninitiated. There is a long list of considerations, from developing easy payment and shipping options to legal factors such as protecting user information with an SSL certificate. The online world of retail also removes the face to face rapport you build with customers, and so we recommend focusing on additional online support, such as a chat function or 24 hour phone service, to facilitate communication. Unhappy customers can quickly turn into a public relations nightmare in the online world, with one voice capable of seriously tarnishing your reputation. While the emphasis is on providing positive experiences at every stage, we can also assist with crisis management to minimise the negative impact should something go wrong.
The Rise Digital difference
Our goal is to develop a highly capable yet simple to use CMS which allows you to manage your products and sales independently. Once up and running, we can train you on how to add and remove products, generate competitions and sale events, update pricing and information, and manage your customer database. An online store is a fantastic opportunity to gather customer information and demographics which will not only expand your database, but also yield valuable insights into your target market. Your ecommerce progress will be measured and reported using a series of advanced analytics.
Like any digital asset, your ecommerce site does not exist independently, but rather as another element of your online network. It needs to talk to your social platforms, particularly Facebook, Instagram and Pinterest, which lend themselves to product browsing. Have a chat to our team to discuss the extension or redevelopment of your website project in Adelaide.